Notice to Taiwan Customers - Overseas Parcel Real-Name Authentication System

According to Taiwan Customs, recipients must have Real-Name-Authentication for receiving any overseas parcel ship to Taiwan.

Ohana recommends Taiwan customers to download the official mobile APP ‘EZ WAY’ by Customs Administration and complete the real-name verification registration. And please ensure you have provided a full Chinese name as the recipient when placing the order, so that the custom clearance can be done faster and smoother.

How to use ‘EZ WAY’ ?

1. Download and install ‘EZ WAY’ for iOS or Android.
2. Sign up for registration. 
3. Fill in the required information. If your are not a Taiwanese nationality, please enter your name and passport number. 

*Please ensure the recipient information (name, phone number, ID card number) are same as the order. 
*If it is an individual recipient, the courier will ask to provide a tax number (identification number) upon delivery.
*For further information, please refer to Taiwan Custom.

Taiwan Order Reminder

For any order shipping to Taiwan, we will send an email for reminding customer to register ‘EZ WAY’ when the order is ready to ship.

Please note that if courier fail to retrieve customer’s information from ‘EZ WAY’, the order will return back to us, and if the order is lost in transit or get delayed, any responsibility shall not borne by Ohana.

When the order gets returned and needs to ship again, the delivery fees incurred shall be borne by customer. Thank you for your understanding.