Shipping & Delivery
We ship worldwide from Hong Kong.
For Hong Kong order :
The shipping cost is HK$25 per order regardless of the number of items in the order. Free delivery will be applied automatically to your order in checkout when the purchase amount is over HK$600.
Local orders are sent via courier service provided by SF Express depends on the area and must be signed for upon delivery. If there is no one available to sign for a delivery then the parcel will be returned to the depot. The courier may contact you over the phone to arrange a re-delivery or pick up at depot at your convenience.
Self-pickup Service – S.F. Stores and S.F. EF Locker
Self-pickup service at S.F. Stores and S.F. EF Locker is available upon selection in checkout page. You will receive SMS or phone notification from S.F. Express once the parcel is delivered to the service point. You can pick up the parcel at S.F. Stores or S.F. EF Locker upon verification. Please present SMS notification to the S.F. Service Points representative for parcels self-pickup at S.F. Service Points.
For international order :
Shipping rates will be on the checkout page based on the destination country. All duties and taxes will be the responsibility of the customer. Custom varies from country to country, we suggest to check with your local custom office.
International orders are sent via courier service provided by Hong Kong Post ( Standard & Express ) or SF Express depends on the area and those provide parcel tracking service.
For both local & international orders :
In normal circumstances, orders are shipped within 3 working days after placed. Nevertheless, we endeavor to ship our orders as soon as we can whenever possible.
Please note that we will process the orders on Mondays to Fridays except Saturdays, Sundays and Public Holidays in Hong Kong.
Hong Kong & Macau: 2-3 Business Days
Taiwan: 3-5 Business Days
Rest of world: Standard: 10-16 Business Days, Express: 4-7 Business Days
The estimated order arrival time only applies to usual days. It may take 2-3 extra working days to arrange for delivery during Valentine's Day, Mother's Day and Christmas.
Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery time and these may include unforeseen impacts caused by our delivery partners and weather disturbances. Ohana carries no liability in these cases and recommends that orders are placed as early as possible.
Track your Order
When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.